Terms of Service

In these Terms, "Revo" means the partnership B.J GAY & D.A KENNELLY (ABN 50 967 858 509), which operates the Revo service.

These Terms do not create a standalone self-service subscription. They apply only when incorporated into a customer order form, subscription schedule, statement of work, or other signed agreement for the invitation-only Revo service.

A person accepting these Terms for an organisation confirms that they have authority to bind it. Users must follow the customer's instructions and may only act within the network, office, role, and supplier access granted to them.

The customer is responsible for approving invited users, removing access when it is no longer needed, maintaining accurate account information, and controlling its office, brand, CRM, supplier, and billing configuration.

Each user must use their own account, keep authentication methods secure, and promptly report suspected unauthorised access.

The customer keeps its rights in listing data, brand assets, campaign content, uploaded images, and artwork. It grants Revo and its service providers a limited right to host, copy, transform, transmit, and display that content only as needed to provide, secure, and support the contracted service.

The customer must have the rights and permissions needed to use personal information, photographs, trademarks, copy, delivery details, and other content supplied to Revo or a connected supplier.

Revo can use AI to suggest marketing copy and classify listing images. AI output may be inaccurate, incomplete, or similar to material generated for others.

An authorised user must review the underlying listing facts, claims, legal requirements, brand rules, and usage rights before approving AI-assisted content for publication or production.

Fees, taxes, subscription periods, usage charges, marketplace charges, credits, invoice dates, and payment terms are set out in the applicable signed agreement or ordering document.

Where the signed agreement enables Stripe or Stripe Connect, the customer authorises the billing and payment information needed for agreed charges, refunds, and supplier payouts to be processed. The applicable agreement must define payment ownership, taxes, refunds, chargebacks, cancellations, and failed fulfilment.

Revo connects with CRM, hosting, storage, workflow, email, payment, AI, analytics, monitoring, supplier, portal, and advertising services. Their availability, processing, and separate terms may affect a workflow.

Unless a signed agreement states otherwise, the customer remains responsible for its separate contracts and credentials with suppliers, CRM providers, portals, and advertising platforms, and for checking final quotes, proofs, delivery details, and orders.

Each party must handle personal and confidential information in accordance with applicable law and the signed agreement. Revo's Privacy Policy and Data Processing Addendum describe its platform handling in more detail.

The customer must not use the service to collect or disclose information it is not authorised to handle, or to upload secrets and sensitive information that are unnecessary for property marketing.

The Acceptable Use Policy forms part of these Terms. Customers are responsible for the conduct of their authorised users and for content, campaigns, orders, and integrations submitted through their accounts.

Revo may change the service to improve functionality, security, compliance, or provider compatibility. Revo will avoid materially reducing contracted functionality during a paid term unless the customer agrees or the change is reasonably necessary for law or security.

Revo may restrict or suspend access where reasonably necessary to address a security risk, unlawful use, material breach, non-payment, harm to another customer, or a provider restriction. Where practicable, Revo will give notice and an opportunity to remedy the issue.

Termination, renewal, data export, and post-termination deletion follow the signed agreement. Rights and obligations intended to continue, including payment, confidentiality, privacy, intellectual property, and liability terms, survive termination.

Revo will use reasonable care to operate and support the service. Maintenance, security work, customer configuration, internet conditions, and third-party provider incidents can affect availability.

Any guaranteed availability, response time, service credit, or support window applies only if it is expressly stated in a signed service schedule. The public Support Policy otherwise explains how to report and prioritise issues.

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

Subject to those non-excludable rights, warranties, indemnities, liability limits, exclusions, and available remedies are governed by the customer's signed agreement. Revo does not warrant that supplier output, AI suggestions, customer content, or third-party services will be error-free or fit for an unstated purpose.

If these Terms conflict with a signed customer agreement, order form, Data Processing Addendum, or service schedule, the signed document controls to the extent of the conflict. Product-specific ordering terms control before these general Terms.

The governing law, courts, notice process, and dispute procedure are those specified in the signed customer agreement. Because Revo does not offer self-service registration, access should only be issued under an approved customer agreement.